Product & Delivery Questions

Everything you need to know about the items on our marketplace, and their delivery.

• I have a question about a specific product
• Can I get delivery on a specific date?
• What are your delivery charges?
• What are your delivery timescales and options?
• Can you deliver to a non-mainland UK address?
• Do you deliver outside of the UK?

Checkout & Payment

Answers to common questions about placing an order, payment methods, and security.

• What are the payment options?
• Can I pay or order over the phone?
• How do I arrange delivery to multiple addresses?
• My payment won't go through and I can't check out.

Order Questions & Issues

Track your order, make changes, or get help if something hasn't gone to plan.

• What is the status of my order? Can I track it?
• How do I get help with my order?
• How do I cancel an order?
• I want to update my order
• How do I contact the seller?
• My order is late. What should I do?

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Food Explorers Club Membership

Learn about member benefits, rewards, discounts, and how to cancel the membership.

• How do I use my Food Explorers Club membership?
• What items have Free Delivery for members?
• How do I stop the renewal of my membership?
• How do I cancel my Food Explorers Club membership?
• I cancelled my membership, how was the refund calculated?
• What are the Food Explorer Club membership terms and conditions?

Product Subscriptions (Subscribe & Save)

Manage your subscriptions, delivery schedules, and cancellations.

• How does Subscribe & Save work?
• Where can I see my subscription information?
• How can I change my subscription?
• How do I cancel my subscription?
• I tried to cancel my subscription, but it doesn’t let me, why?

Your Account

Help with logging in, updating your details, and managing your orders and preferences.

• How can I view my orders and transactions?
• What is this charge? I have a payment I don't recognise
• How do I unsubscribe from marketing emails?