How do I get help with my order?

On Yumbles, as a marketplace, you are ordering directly from hand-picked artisan businesses - the sellers.  

They make the items and directly receive and fulfil your order.  They are also therefore on hands to directly give you fast assistance with your order if you need it.

How to contact the seller

Simply follow these steps to get in touch with a seller you have ordered from for any help you need.

1. Go to the Orders page in your Yumbles account.  
2. You will need to login using the email address you used to place your order. There is no guest checkout on Yumbles. If you can't remember your password select the Forgot Password link.  
3. Once on your Orders page, identify the order and click Contact Seller next to it.
4. Write your message.
5. Click Send to submit your message to the seller.

The seller will reply back to you as soon as they can.  This is typically within a maximum of 1 to 2 working days; often far faster.

You’ll receive their response via email and also in your Yumbles inbox. 

How to escalate to Yumbles

In the highly unlikely event that a seller does not reply to you within a maximum of 2 working days, you will be able to escalate your case to Yumbles Support from within the messaging thread with the seller in your Yumbles inbox. A link will appear for you to escalate your case to us once 2 working days has elapsed. We can only step in after you have given the seller chance to help you.

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