It’s great that you’ve already reached out to the seller - they’re the best person to help with your order.
If you have messaged the seller via your account on Yumbles you should hear back from a seller within 1–2 working days at most. However each hand-picked seller on Yumbles is a very are small businesses and so if your query isn't urgent then your patience is really appreciated.
If you need to give them a little nudge then try sending them a 2nd message to help pop-up in their inbox again.
Escalating your issue to Yumbles
In the very rare case that a seller is not responsive to you, we are here to help as an escalation point.
If you have an urgent issue and you haven’t received a response from them despite an extra nudge from you, within 2 working days, you will be able to escalate the case to us from within your messaging thread with the seller in your Yumbles inbox. A link will appear for you to escalate to us once 2 working days has elapsed with no reply from the seller. We will then do our best to urgently reach the seller on your behalf and ultimately ensure you get the help you need.
Related articles:
- What is the status of my order? Can I track it?
- I want to update my order
- My order is late. What should I do?
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