All of the hand-picked sellers on Yumbles strive to deliver within the dates communicated when you placed your order. Delays are very rare.
However here's is what you need to know and how to get help if it looks like your order is late.
Estimated Delivery Dates vs Guaranteed Delivery
When you place an order you are typically given an estimated delivery date (or your requested delivery date if you chose later delivery).
Where your order has an estimated delivery date, we recommend that you allow for 1-2 days leeway in case of unexpected delays in transit.
Some sellers offer upgraded shipping options that give you guaranteed delivery dates - where that is the case you will see the delivery date described at checkout and on your order confirmation as "Delivery on XXX date" rather than be labelled as an Estimated delivery by.
How to get Help
If your order has not arrived within 2 days of the estimated delivery date (or your requested delivery date) or not arrived by the guaranteed delivery date if that was given, then follow these steps:
- Check the status of your order - and the estimated or guaranteed delivery date - on the Orders page in your Yumbles account.
- You will need to login using the email address you used to place your order. There is no guest checkout on Yumbles. If you can't remember your password select the Forgot Password link.
- If your order status is Dispatched then you will see the date when it was Dispatched. You may also see tracking information there as well to see more exactly where it is to help you locate it. If it was Dispatched more than 2 working days ago and there is no tracking or the tracking doesn't help you locate where it is, then click on Contact Seller to make the seller aware that it has not arrived and so they need to help you.
- If your order is Pending or Processing; and the estimated delivery date has passed then click on Contact Seller to see if they have sent you a message explaining the delay, or if not then send them a message asking for an update on your order.
Note: all sellers are automatically sent alerts if they have any undispatched orders past due so rest assured if you are experiencing a delay and your order has not yet been dispatched, the seller is already aware and will be working on it. Yumbles closely monitor any overdue for dispatch orders.
Escalating your issue to Yumbles
In the very rare case that a seller is not responsive to you, we are here to help as an escalation point.
If you have an order that has not arrived within the estimated delivery dates and you haven’t received a response from the seller to your messages to them within 2 working days, you will be able to escalate the case to us from within your messaging thread with the seller in your Yumbles inbox. A link will appear for you to escalate to us once 2 working days has elapsed with no reply from the seller. We will then do our best to urgently reach the seller on your behalf and ultimately ensure you get the help you need.
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