How do I cancel my subscription?

You can cancel a product subscription anytime from within your Yumbles account via the dedicated Subscriptions page.  

Steps:

1. Go to the Subscriptions page here.
2. Log in using the email address you used to create your Yumbles account.
   Can’t remember your password? Click Forgotten Password to reset it.
3. Once you’re on your Subscriptions page, find the Active subscription you wish to cancel.
4. Click Cancel in that row.
5. You should see the status of that subscription change from Active to Cancelled.
6. If you have subscribed to multiple products, you will need to follow steps 3 to 5 for each item you wish to no longer receive deliveries of, separately.

No more new orders will now be raised for deliveries of that product.

Important: these steps only prevent any new orders being raised.  It does not cancel any existing orders already automatically raised for the next delivery.  If you wish a Pending order to be cancelled you will need to message the Maker directly via the order to request order cancellation.  

See the guide to How to cancel an order.

Why can't I cancel my subscription?

To prevent abuse of subscribe-and-save discounts, subscriptions can only be cancelled 2 weeks after the first order has been dispatched. This gives you time to receive and try the items.

If you’re unable to cancel straight away, please try again once the 2-week period has passed.

Related articles:

• How do I cancel an order?
• How can I change my subscription?