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I want to pause my next delivery

Currently, it's not possible to skip or pause an order whilst keeping your subscription active.

 

But you have two options:

  • Contact the seller (see how to below) and ask if they can cancel the upcoming delivery, or
  • Cancel your subscription and set up a new one when you’re ready (see how to below).

 

How to Contact the Seller:

  1. Go to the Orders page in your Yumbles account.  
  2. You will need to login using the email address you used to place your order. There is no guest checkout on Yumbles. If you can't remember your password use the Forgot Password link. 
  3. Once logged in and on the  Orders page, find the order and click Contact Seller next to it.
  4. Write your message, include the reason you wish to cancel your upcoming delivery
  5. Click Send to submit your message to the seller. They typically reply within 1-2 working days (often sooner).

 

How to cancel your subscription:

  1. You will need to login using the email address you used to place your order. There is no guest checkout on Yumbles. If you can't remember your password use the Forgot Password link. 
  2. Go to the Subscriptions page
  3. Find the subscription you want to cancel.
  4. Click Cancel next to it.

 

Please note: Subscriptions can only be cancelled 2 weeks after the first order is dispatched. This gives you time to receive and try the product. If you’re unable to cancel yet, please try again after this period has passed.

 

 

Still need help? See the related articles below.

 

 

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