We’re sorry to hear that you are disappointed by the timing of the delivery of your order.

When choosing a later date for delivery please note that the date you choose is only an exact delivery date if the seller offers a guaranteed delivery option and you selected that delivery option.

Please check your order here to check the following:
 

• If it states "Guaranteed for Delivery on..." then please do alert the seller that it arrived too early. See how to below.
• If it states "For delivery by..." then it is an approximation that the seller aims as close to as they can and you should allow for 1-2 days leeway.

How to Contact the Seller that you've ordered from

1. Go to the Orders page in your Yumbles account.  
2. You will need to login using the email address you used to place your order. There is no guest checkout on Yumbles. If you can't remember your password use the Forgot Password link. 
3. Once logged in and on the  Orders page, find the order and click Contact Seller next to it.
4. Write your message, include whether it was a guaranteed date delivery
5. Click Send to submit your message to the seller.
6. You will get the sellers reply in your Yumbles inbox (typically in 1-2 days, often sooner)

Still need help? See the related articles below.

Related articles:

• The seller isn't replying to my messages, what should I do?
• I want to return my order
• I am not happy with the help the seller has given, what should I do?
• What is the status of my order? Can I track it?