If the reason you wish to return your order is due to it being damaged, please read this help article.
If the reason you wish to return your order is that you've been sent the wrong item, please read this help article.
If you have changed your mind about the order or wish to return it for any other reason, kindly note the following items are not returnable by law:
- Perishable food items
- Personalised items
- Made-to-order products
If the item you wish to return doesn't tick any of the above boxes, then you can contact the seller whom you ordered from to arrange for a return.
How to Contact the Seller
- Go to the Orders page in your Yumbles account.
- You will need to login using the email address you used to place your order. There is no guest checkout on Yumbles. If you can't remember your password use the Forgot Password link.
- Once logged in and on the Orders page, find the order and click Contact Seller next to it.
- Write your message, include the reason you wish to return the product.
- Click Send to submit your message to the seller.
The seller will reply back to you as soon as they can, often within 1 working day. You’ll receive their response via email and also in your Yumbles inbox. You can see their reply in your Yumbles inbox, and you will also be notified by email when they reply.
Still need help? See the related articles below.
Related articles:
- The seller isn't replying to my messages, what should I do?
- My order arrived damaged
- My order arrived with missing or incorrect items