We’re sorry to hear your order hasn’t gone to the address you expected.

Orders are dispatched using the delivery address entered at checkout and shown on your order confirmation email. The seller will have fulfilled the order based on those details.

If the seller still hasn't dispatched the item, in some cases they might be able to amend the delivery address.

Please alert the seller who made and shipped the order to you as they are the ones who can help you with this.

How to Contact the Seller

1. Go to the Orders page in your Yumbles account.  
2. You will need to login using the email address you used to place your order. There is no guest checkout on Yumbles. If you can't remember your password use the Forgot Password link. 
3. Once logged in and on the  Orders page, find the order and click Contact Seller next to it.
4. Write your message, include if you're able to retrieve the package from the address it was sent to
5. Click Send to submit your message to the seller.
6. You will get the sellers reply in your Yumbles inbox (typically in 1-2 days, often sooner)

Still need help? See the related articles below.

Related articles:

• The seller isn't replying to my messages, what should I do?
• I want to return my order
• I am not happy with the help the seller has given, what should I do?