If you find on your bank statement that you have two separate transactions for the same amount but you only placed one order, first check the Orders page in your Yumbles account to make sure you did only place one order.

There is no guest checkout on Yumbles, when you place your first order an account is created with your email address and the password that you entered.

What to do if you placed duplicate orders

Notify the seller of the duplicated order asap so that they cancel it and do not send out two orders for you.

Simply follow these steps to alert the Seller:

1. On your Orders page click Contact Seller next to one of the duplicated orders.
2. Write your message asking the Seller to cancel that order.
3. Click Send to submit your message to the Seller.

The Seller will reply back to you as soon as they can.  This is typically within a maximum of 1 to 2 working days; often far faster.

You’ll receive their response via email and also in your Yumbles inbox. 

Once they change your order status to Cancelled, the refund will be automatically issued to your bank within 2 days. Once your bank has the refund your order status will change to Refunded.

What to do if you have duplicate payments (and NOT duplicate orders)

Check your statement, you may find that one payment actually has the status Pending.

In which case you do not need to do anything, that transaction has not been captured and will automatically disappear.

In the unlikely event you find the duplicate payment is not Pending or it does not disappear within 7 days, then contact us.

Related articles:

• When will I receive my order refund?
• The seller isn't replying to my messages. What should I do?