If you come across a problem submitting your order, or if you are not sure if it went through, then follow these steps to resolve.
- Check your payment
First off, and most importantly, please check your payment account to see if the transaction was actually successful before trying to place your order again.
Depending on which payment method you used to place the order. This will be either your bank account (if you paid with card or Apple Pay or Google Pay) or PayPal.
Your payment account may also tell you in the case of a failed payment, why it failed.
2. Check your confirmation email
We'll always send a 'Thanks for your order' email to the email address used to place the order. These can be routed to spam or junk folders, so it's good to check there too.
3. Check via your Yumbles Account
Go to your Orders page on Yumbles to see if you can see the order.
4. Try and place your order from a different device
If you can't see a reason for the payment to have failed, there is no successful payment on your payment account and no sign of your order in your Yumbles account then it is worth trying to submit your order again.
It is very possible the issue was either momentary (possibly a connection issue) or some incompatibility with the device or browser you are using. In which case the easiest solution is to try placing your order again but this time on a different device, for example try your mobile if you were trying to place your order on your PC (or visa versa).
Still need some help?
If you are still having trouble, please contact us. Our friendly team will be on hand to help.
So that we can help you quickly always let us know:
- what error if any you saw when trying to submit your order
- what type of device you are using when placing your order
- what payment method you had selected
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