If a customer would like to add an item to their order, or upgrade their shipping, or for some other reason you need to collect an agreed extra payment follow these steps.
- First, make sure the customer has agreed to the extra payment via confirming it with them on the Order messaging page first.
- Then once agreed, simply contact Seller Support with the details (order ID, extra payment amount) and we will arrange for the extra payment within 1 working day.
When the payment has been taken you and your customer will receive an updated order confirmation.
NOTE: we will not proceed with the extra payment if the order messages do not show clear acceptance of the charge by the customer.